Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or website, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, role, industry, business requirements
• Technical Information: IP address, browser type, operating system, device information
• Usage Information: Pages visited, time spent on site, referring websites
• Communication Records: Emails, meeting notes, support tickets, project communications
• Payment Information: Billing address, payment method details (processed by third-party payment processors)
• Professional Information: Technical requirements, system configurations, project scope details

2.2 How We Collect Information

We collect information:

• Directly from you when you contact us, register for services, or fill out forms
• Automatically through cookies and similar technologies when you use our website
• From third parties such as referral partners (with appropriate consent)
• During service delivery and project work

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session information
• Remember your preferences
• Analyze website usage and performance
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

3. How We Use Your Information

3.1 Primary Purposes

We use your information to:

• Provide, deliver, and improve our services
• Communicate with you about services, projects, and inquiries
• Process payments and maintain billing records
• Respond to your questions and support requests
• Send service updates, technical notices, and administrative messages
• Manage our client relationships and service agreements

3.2 Secondary Purposes

We may also use your information to:

• Send marketing communications about our services (with your consent)
• Analyze and improve our services and website
• Comply with legal obligations
• Protect our rights and prevent fraud or misuse
• Develop case studies or testimonials (with your explicit consent)

3.3 Marketing Communications

• You can opt out of marketing emails at any time using the unsubscribe link
• We will not send marketing communications without appropriate consent
• Transactional and service-related communications are not subject to opt-out

4. How We Share Your Information

4.1 Service Providers

We may share information with trusted third-party service providers who assist us, including:

• Cloud hosting and infrastructure providers (e.g., Microsoft Azure)
• Payment processors
• Email and communication platforms
• Analytics and website tools
• Professional advisors (accountants, lawyers)

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Partners

We may share information with Microsoft or other technology partners when necessary to deliver services, subject to appropriate confidentiality agreements.

4.3 Legal Requirements

We may disclose information when required by law, including:

• In response to subpoenas, court orders, or legal processes
• To protect our rights, property, or safety
• To prevent fraud or security threats
• To comply with regulatory requirements

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. International Data Transfers

Some of our service providers are located overseas, including in the United States and Europe. By using our services, you consent to your information being transferred to and stored in these locations. We ensure appropriate safeguards are in place to protect your information.

6. Data Security

6.1 Security Measures

We implement reasonable security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Secure backup procedures
• Staff training on data protection

6.2 Limitations

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6.3 Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

Generally, we retain client information for 7 years after the end of our relationship to comply with Australian taxation and business record-keeping requirements.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

8. How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided at the end of this policy. We may require verification of your identity before processing requests.

We will respond to requests:

• Within 30 days for most requests
• Free of charge for reasonable requests
• We may charge a reasonable fee for excessive or repeat requests

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware we have collected information from a child, we will delete it promptly.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our practices
• Legal requirements
• Technology
• Business operations

We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification for significant changes (where appropriate)

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Complaints and Disputes

12.1 Internal Complaints

If you have a complaint about how we handle your personal information:

1. Contact us using the details below
2. We will acknowledge your complaint within 7 days
3. We will investigate and respond within 30 days

12.2 External Complaints

If you are not satisfied with our response, you may lodge a complaint with:

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will respond to inquiries within a reasonable timeframe.