Choose the engagement model that fits your needs. Switch anytime, cancel anytime, no long-term contracts.
All prices in AUD ex GST
| Feature | On-Demand Hours From A$275/hr | Microsoft Advisors From A$1,300/mo | Fixed Projects From A$2,000 |
|---|---|---|---|
| Access & Response | |||
| Response Time | 24-48 hours | 4-8 hours | As agreed |
| Communication | Email + calls | Teams + calls | Teams + calls |
| Availability | As needed | Reserved capacity | Project duration |
| Services Included | |||
| Strategic Planning | Included in scope | ||
| Proactive Recommendations | |||
| Training & Documentation | Add-on | Included | Included |
| Post-Launch Support | Billable | Included | 30 days free |
| Commitment & Flexibility | |||
| Minimum Engagement | 2 hours | 3 months | Per project |
| Contract Length | None | 3-12 months | Per project |
| Cancellation | Anytime | See terms | See terms |
If you have sporadic, unpredictable needs, start with On-Demand Hours. If you need ongoing strategic guidance and regular touchpoints, Microsoft Advisors is ideal. For well-defined projects with clear deliverables, choose Fixed-Scope Projects. Book a free consultation and we'll help you decide.
Many clients start with On-Demand to test our service, then move to Microsoft Advisors for ongoing needs. You can switch at any time with no penalties.
Unused hours typically don't roll over, but we're flexible. If you occasionally under-utilise, we can adjust your plan or bank hours for bigger projects. We'll work with you to ensure you get value.
Yes! Hour-block packages offer immediate savings. For Microsoft Advisors engagements, larger monthly retainers have better hourly rates. Annual commitments receive additional discounts—contact us for details.
A 15-minute video call where we learn about your challenges, current Microsoft environment, and goals. We'll provide initial recommendations and explain which engagement model fits best. No sales pressure, just expert guidance.
Our primary focus is Australia (where we're based) and New Zealand, but we work with clients globally, especially in compatible time zones. Remote work is our specialty—we've been doing it for years.
For Fixed-Scope Projects, we handle scope changes through a formal change request process with adjusted pricing and timeline. For Microsoft Advisors and On-Demand, you have natural flexibility to pivot as needs evolve.
We stand behind our work. If you're not satisfied with a deliverable, we'll make it right or refund that portion. For Microsoft Advisors clients, you can cancel with 30 days notice, no questions asked.
Book a free 15-minute consultation and we'll help you find the perfect engagement model for your needs.